dcfaqs

A. To log in to Digital Cre8or you need your Accredited Centre username (e.g. UKCR12340001) and password. If you have changed your password in the past, you should use your new password. If you have forgotten your username or password, you can ask for an automatic password change by clicking on the “Lost Password” link. If you continue to have problems please contact Learning Central Admin at admin@learning-central.org or on +44 (0)560 204 3202.

Q. I am having trouble working with the Digital Cre8or web site from within a firewall with content filtering. top

A. Sometimes content filters or firewalls can slow down the performance of the Digital Cre8or web site. The solution is to ask the web fintering administrator to add www.digitalcreator.org to the list of permitted sites - sometimes called the "white list". Experience has show that this vastly improves performance and stops lof in issues.

Q. My name is wrong on Digital Cre8or, how can I change it? top

A. If your name is wrong in Digital Cre8or, please click on your name at the top right of the window and then click on the Edit profile tab in the centre of the window. Here you will be able to change your Name. If you do change your name please inform Learning Central Admin at admin@learning-central.org or on +44 (0)560 204 3202 quoting your username.

Q. What should I do if I have a question concerning the content of a Digital Cre8or course? top

A. If you have a question concerning the content of a course on Moodle, please contact your Tutor.

Q. Can I use Digital Cre8or at home? top

Yes. Digital Cre8or is accessible from anywhere with an Internet connection.

Q. Can I use Digital Cre8or on a Mac computer? top

Yes you can, because Digital Cre8or is designed to be non-platform specific. However, it is recommended that you use Firefox rather than the Safari browser. The Firefox download page is here: http://www.mozilla.com

Q. Can I use Digital Cre8or on a Windows computer? top

Yes you can, because Digital Cre8or is designed to be non-platform specific. However, it is recommended that you use Firefox rather than the Internet Explorer browser. The Firefox download page is here: http://www.mozilla.com

Q. How do I jump between my courses? top

A. Go back to the homepage and then use the unit list.

Q. How do I get back to the homepage? top

A. Use the navigation trail at the top left or bottom left of the page. Click on 'digitalcre8or' to return to the homepage.

Q. How do I find a specific Unit? top

The Units you are registered on should appear on the Digital Cre8or home page under 'My courses'.

Q. Who do I contact for help with Digital Cre8or? top

A. For problems logging into Digital Cre8or please contact Learning Central Admin at admin@learning-central.org or on +44 (0)560 204 3202.

For questions regarding your course content, please contact your Tutor.

For questions regarding course registrations, please contact Learning Central Admin at admin@learning-central.org or on +44 (0)560 204 3202.

When contacting Learning Central Admin with an issue please quote the following:

Your name

Your Digital Cre8or username

Your email address

The name of your centre

The nature of problem

Your operating system and web browser

Please use a short, informative subject for your email that summarises the problem you are having

A member of the team will get back to you as soon as possible.

Q. Where have all of the Lessons in a Unit gone? top

A. You have probably clicked on the 'collapse' square blue icon in the right-hand margin of the lessons. To reveal all of the other lessons you need to click on the 'expand' square blue icon, which you will see in a box in the right-hand margin of the lesson. You can also use the drop down box underneath the displayed lesson to jump to a hidden section.

Q. Why can't I see the resources on the course like the course notes and the movies? top

A. To see resources using a Web browser you need to have certain software installed on your computer. To see the multimedia resources like the movies you will need to have quickTime sinstalled on your computer.

Go to http://www.apple.com/quicktime/download/

To see documents like the course notes you will probably need Adobe Reader

Go to http://www.adobe.com/products/acrobat/readstep2.html

Q. Why is there no upload box for assignments? top

A. This could be because:

This is an offline task that does not need anything uploaded

You already uploaded something and the settings prevent resubmissions

Q. Why do my assignmnets fail to upload? top

A. There could be a number of reasons:

• The most common reason is because your file is too large. Each assignment has an upload limit indicated above the browse box. Check how big your file is before uploading. Mac - control click the file and Get info Windows - Right click the file and chose Properties.

• You might be tring to upload a file type that is not allowed. The types of file that are allowed are indicated in the asignments. For example you might be trying to upload an Audacity or GarageBand file.

Q. How can I see my recent assignment feedback? top

A. There are many ways you can access feedback.

• The most common method is simply by going to the same place where you uploaded the work.

• Another method is to follow the link in the recent activity block (if the tutor has included it on the course).

• Another method would be to access the grade book and then follow the link for the required assignment.

Q. When I click on the link to a Word document, it opens directly in the browser. How can I open it in MS Word so that I can edit, save and/or print it? top

A. PC Users: Right click on the link. Choose 'Save Target As'. Give the file a name and save it on the desktop or Y-drive, for example. Then go to the file and double-click on it to open it in Word. (NB: you cannot save to the desktop on the computer in any of the PC labs on campus, but you can save to your Y-drive or a memory stick on these PCs.)

Mac Users: Hold down the Control key and click on the link. Choose 'Download Link to Disk'. Give the file a name and save it on the desktop. Then go to the desktop of your computer and double-click on the file to open it in Word.

Q. How do I allow Cookies and Pop-ups in my web browser? top

A. Below are instructions for Internet Explorer, Firefox, Safari and Netscape

Internet Explorer

To accept cookies:

1. Click Tools, Internet Options

2. Click the Privacy tab Change the slide bar under Settings to "Medium." This allows first-party cookies but still blocks any unwanted third-party cookies

3. Click Apply, then click OK

To enable popups:

1. Click Tools, Internet Options

2. Click the Privacy tab Remove the check from the box "Block pop-ups"

3. Click Apply, then click OK

Firefox

To accept cookies

1. Click Tools, Options

2. Click Privacy on the left

3. Click the plus sign to the left of "Cookies"

4. Check both "Allow sites to set cookies" and "for the originating web site only"

5. Click OK

To enable popups

1. Click Tools, Options

2. Click Web Features on the left

3. Remove the check from the "Block Popup Windows" box

4. Click OK

Safari

To accept cookies

1. Choose Preferences from the Safari menu and click Security

2. Click "Only from sites you navigate to" to prevent storing cookies that come from websites other than those you open.

3. Select this option to prevent advertisers on websites you visit from storing cookies on your computer

4. To see the cookies you have accepted, click Show Cookies.

5. You can then remove cookies

Turn off the popup blocker

1. Choose Preferences from the Safari menu and click Security

2. Choose Security Settings and remove the check from the Block Popup Window option

Netscape (version 8.1)

To accept cookies

1. Select Tools>Options and then select the Privacy panel

2. In the Privacy panel, click on the Cookies category to display options for that category

3. In the Keep Cookies field, select until I close Netscape

Turn off the popup blocker

• Hover your mouse over the pop-ups icon to display the options drop-down menu

• Check this option to toggle between allowing and not allowing pop-ups

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