dcfaqs

A. To log in to Digital Creator you need your Accredited Centre username (e.g. UKCR12340001) and password. If you have changed your password in the past, you should use your new password. If you have forgotten your username or password, you can ask for an automatic password change by clicking on the “Lost Password” link. Some email systems might reject your automatic change password email generated by the online portfolio system. If you continue to have problems please contact the Digital Creator office at bernadette.meagher@iadt.ie or on +353 1 2144990

Q. I am having trouble working with the Digital Creator web site from within a firewall with content filtering. top

A. Sometimes content filters or firewalls can slow down the performance of the Digital Creator web site. The solution is to ask the web filtering administrator to add www.digitalcreator.org to the list of permitted sites - sometimes called the "white list". Experience has show that this vastly improves performance and stops lots of issues.

Q. My name is wrong on Digital Creator, how can I change it? top

A. If your name is wrong in Digital Creator, please click on your name at the top right of the window and then click on the Edit profile tab in the centre of the window. Here you will be able to change your Name. If you do change your name please inform the Digital Creator office at bernadette.meagher@iadt.ie or on +353 1 2144990 quoting your username.

Q. What should I do if I have a question concerning the content of a Digital Creator course? top

A. If you have a question concerning the content of a course on Moodle, please contact your Tutor.

Q. Can I use Digital Creator at home? top

Yes. Digital Creator is accessible from anywhere with an Internet connection.

Q. Can I use Digital Creator on a Mac computer? top

Yes you can, because Digital Creator is designed to be non-platform specific. You can find the system requirements for Digital Creator here. To get the best out of this site it is important to download Acrobat Reader, Adobe Flash Player and QuickTime. However, it is recommended that you use Firefox rather than the Safari browser. The Firefox download page is here: http://www.mozilla.com

Q. Can I use Digital Creator on a Windows computer? top

Yes you can, because Digital Creator is designed to be non-platform specific. You can find the system requirements for Digital Creator here. To get the best out of this site it is important to download Acrobat Reader, Adobe Flash Player and QuickTime. However, it is recommended that you use Firefox rather than the Internet Explorer browser. The Firefox download page is here: http://www.mozilla.com

Q. How do I jump between my courses? top

A. Go back to the homepage and then use the unit list.

Q. How do I get back to the homepage? top

A. Use the navigation trail at the top left or bottom left of the page. Click on 'digitalcreator' to return to the homepage.

Q. How do I find a specific Unit? top

The Units you are registered on should appear on the Digital Creator home page under 'My courses'.

Q. Who do I contact for help with Digital Creator? top

A. For problems logging into Digital Creator please contact the Digital Creator office at bernadette.meagher@iadt.ie or on +353 1 2144990

For questions regarding your course content, please contact your Tutor.

For questions regarding course registrations, please contact the Digital Creator office at bernadette.meagher@iadt.ie or on +353 1 2144990

When contacting Digital Creator office with an issue please quote the following:

Your name

Your Digital Creator username

Your email address

The name of your centre

The nature of problem

Your operating system and web browser

Please use a short, informative subject for your email that summarises the problem you are having

A member of the team will get back to you as soon as possible.

Q. Where have all of the Lessons in a Unit gone? top

A. You have probably clicked on the 'collapse' square blue icon in the right-hand margin of the lessons. To reveal all of the other lessons you need to click on the 'expand' square blue icon, which you will see in a box in the right-hand margin of the lesson. You can also use the drop down box underneath the displayed lesson to jump to a hidden section.

Q. Why can't I see the resources on the course like the course notes and the movies? top

A. To see resources using a Web browser you need to have certain software installed on your computer. To see the multimedia resources like the movies you will need to have QuicTime installed on your computer.

Go to http://www.apple.com/quicktime/download/

To see documents like the course notes you will probably need Adobe Reader

Go to http://www.adobe.com/products/acrobat/readstep2.html

Q. Why is there no upload box for assignments? top

A. This could be because:

This is an offline task that does not need anything uploaded

You already uploaded something and the settings prevent resubmissions

Q. Why do my assignments fail to upload? top

A. There could be a number of reasons:

• The most common reason is because your file is too large. Each assignment has an upload limit indicated above the browse box. Check how big your file is before uploading. Mac - control click the file and Get info Windows - Right click the file and chose Properties.

• You might be trying to upload a file type that is not allowed. The types of file that are allowed are indicated in the assignments. For example you might be trying to upload an Audacity or GarageBand file.

Q. How can I see my recent assignment feedback? top

A. There are many ways you can access feedback.

• The most common method is simply by going to the same place where you uploaded the work.

• Another method is to follow the link in the recent activity block (if the tutor has included it on the course).

• Another method would be to access the grade book and then follow the link for the required assignment.

Q. When I click on the link to a Word document, it opens directly in the browser. How can I open it in MS Word so that I can edit, save and/or print it? top

A. PC Users: Right click on the link. Choose 'Save Target As'. Give the file a name and save it on the desktop or Y-drive, for example. Then go to the file and double-click on it to open it in Word. (NB: you cannot save to the desktop on the computer in any of the PC labs on campus, but you can save to your Y-drive or a memory stick on these PCs.)

Mac Users: Hold down the Control key and click on the link. Choose 'Download Link to Disk'. Give the file a name and save it on the desktop. Then go to the desktop of your computer and double-click on the file to open it in Word.

Q. How do I allow Cookies and Pop-ups in my web browser? top

A. Below are instructions for Internet Explorer, Firefox, Safari and Netscape

Internet Explorer

To accept cookies:

1. Click Tools, Internet Options

2. Click the Privacy tab Change the slide bar under Settings to "Medium." This allows first-party cookies but still blocks any unwanted third-party cookies

3. Click Apply, then click OK

To enable popups:

1. Click Tools, Internet Options

2. Click the Privacy tab Remove the check from the box "Block pop-ups"

3. Click Apply, then click OK

Firefox

To accept cookies

1. Click Tools, Options

2. Click Privacy on the left

3. Click the plus sign to the left of "Cookies"

4. Check both "Allow sites to set cookies" and "for the originating web site only"

5. Click OK

To enable popups

1. Click Tools, Options

2. Click Web Features on the left

3. Remove the check from the "Block Popup Windows" box

4. Click OK

Safari

To accept cookies

1. Choose Preferences from the Safari menu and click Security

2. Click "Only from sites you navigate to" to prevent storing cookies that come from websites other than those you open.

3. Select this option to prevent advertisers on websites you visit from storing cookies on your computer

4. To see the cookies you have accepted, click Show Cookies.

5. You can then remove cookies

Turn off the popup blocker

1. Choose Preferences from the Safari menu and click Security

2. Choose Security Settings and remove the check from the Block Popup Window option

Netscape (version 8.1)

To accept cookies

1. Select Tools>Options and then select the Privacy panel

2. In the Privacy panel, click on the Cookies category to display options for that category

3. In the Keep Cookies field, select until I close Netscape

Turn off the popup blocker

• Hover your mouse over the pop-ups icon to display the options drop-down menu

• Check this option to toggle between allowing and not allowing pop-ups

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Minimum System Requirements Mac:

The minimum version of iLife you can use is iLife 05 which requires:

Macintosh computer with a PowerPC G3 (400 MHz or faster), G4, or G5 processor.

600 MHz G3 or faster required for GarageBand.

G4 or G5 required for GarageBand software instruments and advanced photo editing in iPhoto 5.

733 MHz G4 or faster required for iDVD.

1 GHz G4 or faster required to use HD features of iMovie HD

Mac OS X v10.3.4 or later.

Mac OS X v10.3.6 or later required to use HD features of iMovie HD.

Mac OS X v10.3.6 or later required to work with RAW photos (iPhoto 5).

Intel based iMacs come with iLife 06 which requires

Macintosh computer with a PowerPC G4, PowerPC G5, or Intel Core processor.

733 MHz or faster for iDVD.

High definition video requires 1 GHz G4 or faster and 512 MB of RAM.

Mac OS X 10.3.9

Mac OS X 10.4.3 or later (Mac OS X 10.4.4 recommended).

Mac OS X 10.4.4 required for iMovie HD themes, iPhoto photocasts, and iChat recording in GarageBand.

Minimum System requirements Windows top

Windows Computer system recommendation:

Windows XP Service Pack 2 or higher

Windows Computer system recommendation:

1.8 Ghz Processor or faster
At least 512 MBRAM
10 GB free hard drive space

A selection of software is available for digital media work on Windows PCs below is a list of possibilities:

Windows Media Player*

Audacity*

MixCraft*

EJay

Sequel

Cubase

Acid

Audio Mulch*

Ableton Live

Picasa*

Scanning software*

Photo Story*

Office Photo Editor*

Gimp*

Photoshop ElementsSoftware Provided*Moviemaker*

Serif Moviemaker plus

Ulead Video Studio

Pinnacle Studio

Premiere Elements

Xipster or

MonkeyJam* or

Stopmotion Pro (Kudlian)

Ulead DVD studio/workshop

Encore

Any HTML editor preferably WYSIWYG

e.g. NVU*

DreamweaverPowerPoint

Impress (Open Office)*

QuickTime Pro

* indicates that the software is open source, shareware, free, or bundled with hardware.